Group 16

[Telecom webinar] Identify influencers within your customer portfolio to improve your performance

In the telecom industry, we are constantly working on reducing churn, improving customer knowledge and service, as well as enhancing the acquisition process, in order to increase our customers’ revenues.

In this webinar, we will explore how to identify influencers in your customer portfolio to leverage your business performance:

  • How to identify leaders and their sphere of influence
  • How to cross the multi-simmer approach with relational circle analysis
  • How to implement a specific action plan to benefit from this new knowledge

Watch the webinar!