How does Virgin engage customers sustainably in the retail industry ?

Franprix is a supermarket chain belonging to the Casino group since 2007. With more than 800 stores in France and an ambitious expansion project, the Franprix’s network has experienced strong…

More and more consumers are now returning to stores. Even though consumer habits have changed significantly during the pandemic, creating a rich and relevant customer experience remains a major challenge…

How to boost sales after a long period of confinement? How to identify and win back the most appetizing customers? Re-creating proximity and a lasting relationship with each of…

Kaporal is a French ready-to-wear brand created in 2004, known for its expertise in denim. It also offers a wide range of accessories.
Today the brand has a network…

As an international distributor of cultural and high tech products in 7 Middle Eastern countries, Virgin Megastore has nearly 30 stores and approximately 500.000 customers. Each country runs its own…

What’s the best way to tap the potential of new clients acquired during lockdown? How can you identify high-value customers who are the most likely to reorder using…

How can you tap the potential of dormant customers who take up a large proportion of your database? How can you identify and win back customers with the highest retention…

Our challenge with Courir, a French online footwear retailer, focused on understanding customer expectations better to build loyalty and boost purchase frequency. Today, Courir communicates with each customer…